Return and Refund Policy

At Momify, we are committed to delivering premium-quality products and ensuring customer satisfaction. While we do not offer refunds, we do allow exchanges under certain conditions, as outlined below.

1. Refund Eligibility

  • Refunds are not available.

  • We only offer exchanges or store credit under approved conditions.

  • Refunds will not be issued for customer errors or preference changes.

2. Exchange Eligibility

You may request an exchange under the following conditions:

  • Damaged Products: Must provide valid photo or video proof via email.

  • Size Issues: Exchange possible in case of wrong size received or if the item doesn't fit.

3. Exchange Conditions

To be eligible for an exchange:

  • Unboxing Video Required: A clear, continuous unpacking video must be submitted showing the issue.

  • Product Condition: Item must be unused, with original tags and packaging intact.

  • Request Period: You must initiate the request within 48 hours of receiving the product.

  • Inspection: Returned items are inspected before approval for exchange or store credit.

4. Exchange Process

Initiate Request:
Email us at care@themomify.com within 48 hours of delivery with:

  • Order number

  • Description of the issue

  • Unboxing video proof

Authorization:
Once approved, our support team will provide return instructions.

Shipping Back:

  • Customers must ship the product back at their own cost using a trackable method.

  • We are not liable for any damage during the return shipping.

Inspection & Approval:

  • Upon receipt, we inspect the item to verify the reported issues.

  • If approved, the exchange/replacement is processed.

5. Replacement or Store Credit

  • Approved exchanges will be replaced with the same item, a similar item (subject to availability), or store credit.

  • Replacements are shipped within 5 business days post-approval.

  • Store credit will be issued within 24 hours of inspection approval.

6. Non-Refundable / Non-Exchangeable Items

  • Custom-altered or personalized products cannot be exchanged or returned.

  • Products damaged due to customer handling are not eligible for exchange.

  • Orders with incorrect details submitted by the customer are not eligible unless the item is returned in unused, original condition and passes inspection.

7. Cancellation Policy

  • Order cancellations are accepted within 24 hours of placing the order.

  • Email cancellation requests to care@themomify.com with your order number.

  • No cancellations will be entertained after 24 hours, as processing/shipping begins.

  • No cancellation fee applies within the valid time frame.

8. Support & Processing Timelines

  • All return/exchange requests are reviewed within 1 business day.

  • Our support team will promptly guide you through the entire process.

Contact Us

For any assistance, please reach out to:
care@themomify.com